Asset Value Preservation and Superior Resident Services
H. J. Russell & Company began offering property management services in the 1960's. Over the last thirty plus years, Russell has established itself as a leader in Affordable Housing Management and has a proven successful track record in the management of conventional, tax credit and high-end multifamily communities.
Today, we manage more than 6,000 units throughout the country and have developed, built and managed over forty successful residential communities throughout the Southeast. We are the largest management agent of assisted properties in the State of Georgia, as well as one of the first managers of privatized public housing in the country. Additionally, we are active participants in the Hope IV program which replaces dilapidated public housing with new and diverse mixed income communities. Additionally, Russell also manages luxury communities in downtown Atlanta.
The keys to our success are asset value preservation, superior resident services and community resource development. Our primary objective is to "exceed the expectations" of both owners/clients and residents/customers alike by "Insisting on Excellence" from each and every Russell team member.
While our clients/customers situations and needs are as diverse as our portfolio, our commitment to provide a stable and predictable return on investment is second only to our guarantee to provide value added service in all facets of operations. We accomplished this by focusing on "Continuous Improvement" in four areas:
Key Performance Indicators
During H.J. Russell & Company's thirty plus years of operation, it has gained an experience-based understanding of what we call "key Performance Indicators (KPI)". These KPI's measure a property's performance and its long-term viability by identifying, monitoring and pro-actively responding to opportunities for improvement. Through process "check points and controls points", operations are monitored daily, weekly and yearly to ensure consistency and continuity of operations.
Resident Services
H.J. Russell & Company makes certain that residents experience "The Russell Difference" from move-in to move-out, regardless of their personal circumstances. Our value added services provide residents the opportunity for personal growth and development through life enrichment programs and activities, job skills, training, and in many cases employment and contracting opportunities.
Asset Management
H.J. Russell & Company's proven technique of long-term asset preservation through processes such as preventive maintenance, 24-hour work order response, inventory and purchasing control, KPI inspections and continuous staff training and development, combine to offer an exceptional service standard.
Financial/Administrative
Russell's commitment to provide professional, informative and time sensitive reporting for our clients is exhibited by our high regard for our full service Asset Management Department. Services include customized monthly owner reports, cash-flow analysis and a five-year management plan focus.
